Questions and Answers
Can I Try Before I Buy?
Yes! ePOSTouch offers a completely free, fully-functional 30-day trial, that you can use to try out ePOSTouch Go before you buy a plan. We don't even require a credit card. Just click here to start your free trial
Can I Convert My Trial into a Regular Plan?
Yes. As long as you select a regular plan within your 30-day trial period, you can convert your trial into a regular plan. You will not have to migrate any data or settings. When you upgrade to a regular plan, your 30-day trial ends and we immediately begin billing you the scheduled monthly fees for your selected plan.
Do You Charge a Set Up Fee?
Yes, depends on package plan of POSNailSupply, POSNailStore, POSRetailStore, and All-in-One program. If you have multiple locations then we highly recommend run local store per location. Then you need to pay setup fees between $$$ per location. It’s give you run our Point Of Sale Application faster performing and increase your productivity.
Do You Charge Transaction Fees?
No, if you don’t need to integrate with gateway payment thn ePOSTouch does not charge any transaction fees. The only fee you pay is the monthly service fee for your plan.
How Much Do You charge for Credit Card Processing?
ePOSTouch Go plans do not include credit card processing by default. However, if you want to use credit card processing then we will help you with the lowest fees and rate. GUARANTEE. If not, we will give you free monthly service of our package plan to you.
Is There a Contract?
ePOSTouch Go plans are offered on a month-to-month basis. There are no contracts to sign and you can cancel at any time.
Can I switch Plans?
Yes. ePOSTouch makes it easy to change plans at any time.
I already have a retail terminal. Why can't I just take credit card information from my website and process it offline?
Visa has very strict guidelines regarding the processing of credit cards. Processing your store's credit card orders offline violates the terms of most retail merchant account agreements and doesn't comply with PCI card security guidelines. Additionally, transactions that are manually keyed into your terminal are usually processed at a higher rate than swiped or online transactions.
Why can't I just accept PayPal or Google Checkout on my site?
We’re not integrated with Paypal and Google Checkout because their rate and fees is higher than our affilicate credit card processing.
Can I have multiple websites with one merchant account?
No. Due to credit card processing regulations, you can only have one storefront for each merchant account.
Do you process orders for international merchants through ePOSTouch Credit Card Processing?
No. At this time, ePOSTouch is unable to provide its credit card processing services to merchants outside of the United States. However, we do have partners that can process these applications. For more information, please call 1.855.376.7868 x101.
Do I have to be a U.S. citizen in order to set up a merchant account through ePOSTouch?
Yes. At this time, our Merchant Services are limited to U.S. citizens only (those with Resident Alien status will not be approved).
Do I have to be a U.S. citizen in order to set up a merchant account through ePOSTouch?
Yes. At this time, our Merchant Services are limited to U.S. citizens only (those with Resident Alien status will not be approved).
Can I accept debit cards through ePOSTouch Credit Card Processing?
Yes. ePOSTouch Credit Card Processing will allow you to accept debit cards, in addition to standard bank-issued credit cards.
Can I accept electronic checks with ePOSTouch Credit Card Processing?
No. ePOSTouch Credit Card Processing doesn't provide electronic check processing at this time. However, we do have partners that can process these applications. For more information, please call 1.855.376.7868 x101.
Do you offer both swipe and online credit card processing?
Yes. ePOSTouch Credit Card Processing offers both. If you would like to apply for a retail terminal, please contact ePOSTouch Credit Card Processing department at 1.855.376.7868 x101.
Will I be able to view my customers' full credit card number?
No. Due to PCI/CISP compliance regulations, we are unable to provide you with a customer's full credit card number.
What is a discount rate? Interchange? Chargeback?
Discount rate is a percentage of each transaction that the merchant is charged by the provider for facilitating a credit card transaction. Interchange is the exchange of transactions between the credit card processing network and the issuing bank. Chargeback is a transaction that is returned to the merchant by the card-issuing bank, generally due to a disputed transaction. The merchant bank has the option of returning or "charge(ing) back" the merchant for this transaction.
Application approval
In general, what is the approval timeframe for a merchant account?
Most applications receive approval within 5-7 business days.
How will I know if I am approved?
Once the application is processed, you'll be contacted via email by an ePOSTouch Credit Card Processing representative.
Do I need to purchase a SSL (Secure Sockets Layer) in order to be approved for a merchant account?
Yes. All websites using ePOSTouch Credit Card Processing are required to have a SSL certificate with a minimum 128-bit encryption for all credit card information.
What are my odds of getting approved?
Our success to get applications processed is very high. If, for some reason, you're not approved, our merchant services experts will closely work with you to help meet approval of another provider.
Is it possible to get a merchant account if I have bad credit?
Although we can't guarantee it, ePOSTouch will work very diligently with our underwriting team to help get your application approved, regardless of your credit standing.
This is my first business. Am I still eligible for a merchant account?
Yes. ePOSTouch's credit team works with thousands of new businesses owners every year to become online merchants.
Post Approval
Who must I contact if I need assistance with credit card processing?
Please call us at 1.855.376.7868 x101 with any questions you may have.
How do I link my merchant account to my ePOSTouch store?
The process is easy. Go to your admin and click on "Settings" and select "Quick Setup." Then, enter the ePOSTouch Credit Card Processing information you received into the Payment field. If you need any assistance during this process, you can chat live with Tech Support or contact one of our support consultants at 1.855.376.7868 x100.
How long will it take before I can begin accepting credit cards?
Generally, most merchants are able to accept credit cards within two to four business days.
How long will it take to receive funds into my checking account after a transaction is processed?
It usually takes 2-3 days for the credit card companies to settle the transaction and make funds available for withdrawal.
How do I change my personal account information (account number, contact info, etc.)?
Any changes to your merchant application will need to be completed by a EPOSTouch Credit Card Processing representative. To submit a change, please email your request to merchant@ePOSTouch.com from the address you entered on your application.
How do I become a ePOSTouch Merchant?
Simply fill out the application form to begin the approval process. Applications are typically approved within 3-5 business days.
How much does it cost?
There is no cost associated with using the seal for ePOSTouch Merchant Services customers.
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